Nouba Plus Privacy Policy

Last updated: 7 October 2026

1. Introduction

Nouba Plus ("we", "us") is an Algerian online flight booking service.

This policy applies to the Nouba Plus website (https://noubaplus.com/) and the Nouba Plus mobile app. It explains what personal data we collect, why, who we share it with and the choices you have. It completes our General Terms and Conditions of Sale and Use, whose Article 4 it details.

2. Data we collect

Data you give us

Account: your name, email address and phone number when you create an account, by email and password or with your Google account. Your password is entered only on our secure sign-in page; the app and the website never receive it.
Profile (optional): your date of birth, passport number and passport expiry date, to fill in your bookings faster.
Travellers: for each person in a booking, including children and infants: name, date of birth, nationality, and for international flights passport number, expiry date and issuing country. Travellers you save for later may also include title, gender and a frequent flyer number.
Booking contact: an email address and a phone number.
Support requests and chat: your messages, your name, email address and phone number, and when relevant your booking reference and the travellers' names and ticket numbers.
Feedback you choose to send from the app's feedback form, with an optional email address and screenshot.
Referral code, if you use one.

Data collected when you use the service

Bookings and payments: the flights you book, prices, booking references, the payment method, and the payment's result and transaction reference. We never receive your card number: you enter it on the bank's secure payment page.
Activity: the searches you make, the offers you open, your favourites, and the steps of your bookings and payments.
Device information: a random device identifier, the device type, language and time zone, the app version, and in the app a push notification token.

You can use Nouba Plus without an account. We then create an anonymous guest profile, linked to your device, which holds your bookings, favourites and preferences.

Location. If you allow it, the app and the website use your device's location only to show the nearest airport. This is done on your device: your location is never sent to us or stored.

We do not access your contacts, photos or camera, and we do not use an advertising identifier.

3. Why we use your data

To search for flights, book them with the airlines and issue your e-tickets.
To take your payments and send your receipts.
To manage your account or guest profile, your saved travellers and your favourites.
To answer your support requests and handle changes, refunds and cancellations.
To send you messages about your bookings by email and push notification, price alerts you turn on, and, if you allow notifications, our offers. You can turn notifications off at any time in the app or in your device settings.
To keep the service secure, prevent fraud and abuse, and improve it.
To meet our legal obligations, such as accounting and tax rules.

We share personal data only with those who need it to provide the service:

Airlines and their booking systems, to book and ticket your flights (travellers' details and booking contact).
Payment providers: the SATIM interbank platform and your bank, for payments by CIB or Edahabia card.
Technical providers that help us run the service, such as Google (Firebase Cloud Messaging) for push notifications and Wiredash for in-app feedback.
Legal authorities, when the law requires it.

Some of these partners are outside Algeria, such as foreign airlines for international flights, Google and Wiredash, so the data they receive may be processed abroad. We share with each of them only what its service needs.

We do not sell your personal data, and we do not use it for advertising.

5. Security

Personal data is stored on secure servers, in accordance with Algerian law, and only the staff who need it can access it.
The website and the app use encrypted connections (SSL). Card payments are made on the bank's secure payment page, protected by SSL, so your card details are encrypted before they are sent. We never see or store your card number.

6. Data retention

Account, guest profile, saved travellers and favourites: until you delete them or your account.
Bookings, tickets and payment records: for as long as Algerian law requires (for example for accounting and tax), even after your account is deleted.
Support requests: as long as needed to handle your request and the booking it concerns.

When we no longer need your data, we delete it or make it anonymous.

7. Your rights and account deletion

Under Algerian law, you have the right to be informed about the use of your data, to access it, to correct it, to object to its use (for example for marketing), and to ask for it to be deleted.

See or correct your data: in your profile, in the app or on the website. For anything else, contact us (section 11).
Stop notifications: in the app's preferences or your device settings.

Delete your account

In the app or on the website: open your profile and choose "Delete account". Your account is deleted and you are signed out. You can also choose "Deactivate account": you are signed out, and your account is deleted after 30 days unless you sign in again.
Without an account: open your profile and choose "Delete my data".
Without the app: send a "Delete my account" request from our support page, or email contact@noubaplus.com with the subject "Delete my account" from the email address of your account. We may contact you to confirm it is you, then delete your account within 30 days.

When your account is deleted, we delete your profile, saved travellers, favourites and activity. We keep only the booking and payment records the law requires (section 6).

If you think we have not respected your rights, you can also contact the national authority for the protection of personal data (ANPDP).

8. Children

Nouba Plus is for adults: you must be 18 or older to use it (Terms, Article 2). We do not knowingly collect data from children. When you book for a child or an infant, you give us their details as their parent or guardian, for that booking only.

9. Cookies

The website only uses the cookies it needs to work: to keep your guest session or your sign-in, and to remember your language and currency. It uses no advertising or analytics cookies. It also keeps a few things in your browser, such as your last search and a booking form you have not finished (erased after one hour).

10. Changes to this policy

We may update this policy when the service or the law changes. The date at the top shows the latest version. If a change is important, we will tell you in the app or on the website.

11. Contact

For any question about this policy or your data, contact Nouba Plus:

Email: contact@noubaplus.com
Website: https://noubaplus.com/

12. Applicable law

This policy is governed by Algerian law, in particular Law No. 18-07 of 10 June 2018 on the protection of natural persons in the processing of personal data, as amended. Disputes are handled as set out in Article 10 of our Terms.